Unlike the limited Demo, the Full Version gives you a full access to all features of AV Voice Changer Software so that you can enjoy it without any limitation. With a license key, you can:

- Choose any preset “nickvoice” from the nickvoice library and be anyone that you want to be.
- Freely adjust the Pitch & Timbre as well as other settings until getting the desired voice output.
- Record as long as possible.
- Apply and combine as many effects as possible to create and save your own effect layouts to make your voice more amazing.
- Add new voices of your buddy, sweetie, idol, etc. to the sample voice list of the Voice Comparator to compare and simulate.
- Fully control all functions of the program.
- Free download all add-on packages of nickvoices and effects (owners of the Diamond edition only).

Especially, once making a purchase, you become our Value Member, who will enjoy a full and lifetime technical support for your software as well as many wonderful gifts and benefits from Audio4fun Community.

1-2.  How do I pay for my order?  Back

A wide range of online and offline payment methods are accepted at our store:

- Online Credit Card
- PayPal
- Fax
- Phone
- Check / Money Order
- Bank / Wire Transfer

1-3. Is it secure to place an order online?  Back

Rest assured that we provide a secure online order processing system that guarantees none of your personal information will be shared with any other parties. We only collect and keep these details for your own sake so that we can support you in the future.

Further information on our privacy policy can be found at http://www.audio4fun.co.uk/privacy.htm

1-4.  How do I place an order?  Back

- Go to our order page at http://www.audio4fun.co.uk/order.htm and choose your favorite product.
- Click BUY NOW.

- The online order page now comes up. Click Order Now at the bottom.

- Fill out all required information and choose a payment method.

- Press Place Your Order at the end of the page and continue to complete the purchase. As soon as your order is released, the Full Version and a license key will be sent to you via email at once.

1-5.  I don’t have a credit card. Can I pay in cash or by check?  Back

- Pick up the product that you wish to buy at http://www.audio4fun.co.uk/order.htm.
- Click BUY NOW.
- The online order page now comes up. Click Order Now at the bottom.

-  Enter all necessary information and select Check / Money Order as the payment method.
- Send the money or check to the provided address. As soon as your money arrives, the order will be released, and the Full Version will be emailed to you at once.

1-6.  How will the software be delivered? Is there any CD package?  Back

Delivery is mainly made via download from the Internet. As soon as your purchase is completed, the Full Version and a license key will be sent to your mailbox. However, a CD package is also available with an additional $12.50. If you would like to receive a hard copy of the software, check the "Get it on CD" option on the order page.

Yet, it is not compulsory to purchase the CD. Because we always work hard to improve our products, new versions will be periodically released with fixed bugs and added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh. Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact us at http://www.audio4fun.co.uk/customer-care.php.We will be right at your service.

1-7.  How long will it take me to successfully set up the program on my computer?  Back

Your payment method decides how long your order will be processed. Online Credit Card is recommended because this is the fastest and most convenient way to get a product. If there is no problem with your credit card, and if you have a broadband connection, it will take only 15 minutes for the order to be completed and for you to install the software onto your PC. However, now and then it may take more time due to a few extra procedures of our retailer. If this is the case, your order will be pending and will be processed within about one business day.

1-8.  I have ordered the Full Version but received no confirmation email.  Back

Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that:

- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.

In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

1-9.  I am not satisfied with the program. Can I claim a refund and get my money back?  Back

Yes, you can. Our refund policy guarantees that you can always get your whole money back within 30 days from the date of purchase. Below is our refund policy:

Full refund will be processed in the following cases:

- When you are still unsatisfied with the software quality after having followed exactly our instructions.

- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time. In this case, refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

- If you experience hardware or OS incompatibility issues (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer) that prevents you from using our software properly and we are unable to eliminate the incompatibility within an acceptable period of time or suggest a temporary solution. Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

- If you accidentally bought the software more than once.

- When your credit card was used to place the order without your permission.

Refund request will be declined in the following cases:

- When the refund request reaches us beyond 30 days after the date of purchase.

- When you do not reply our email and confirm your request within the 30-day refund period.

- When a user demands a refund immediately after buying the software.

- When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.

- When reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

1-10.  What is the recommended system requirements for AV Voice Changer Software?  Back

- Windows 98/Me/NT/2000/XP operating system.

- Full-duplex soundcard.

- 500 MHz compatible processor. (1 GHz processor is recommended for VCS DIAMOND)

- Microphone and headphones (speakers).

- 100 MB hard disc space.

Please notice that this software supports neither Windows XP 64-bit nor OS X of Macintosh.

QUESTIONS ABOUT EDITIONS OF VCS

2-1. How does VCS GOLD differ from VCS?  Back

VCS GOLD includes the whole VCS package but features more special functions as follows:

- Advanced Recorder supports 9 audio formats, including compression ones – MP3, WMA, OGG just to name a few.
- Auto Recorder helps record voice and audio automatically with the highest quality.
- Ignore Filters allows you to select any sound stream or application to exclude from the morphing process.
- Audio Player can play 12 common sound formats and let you keep the music on while chatting.
- More nickvoices are now available.
- More celebvoices are added for you to compare and simulate.

2-2. What are the outstanding features of VCS DIAMOND?  Back

Besides the full features of VCS GOLD, VCS DIAMOND offers more outstanding tools, such as:

- Advanced Pitch & Timbre with faster algorithms alters your voice input into hundreds of more natural and real-time voice outputs.
- A huge library of nickvoices and effects is added to guarantee your comfort and satisfaction in voice morphing and music processing.
- Frequency Morpher allows modifying voice in a definite range.
- Voice Equalizer and Sound Quality help improve the quality of voice output.
- Nickvoice Rules allows you to set some specific rules for using nickvoices along with different applications.
- Owners of VCS DIAMOND can access free downloads of all Add-on Packages including up to 70 nickvoices and 250 effects.

2-3. I have purchased VCS (or VCS GOLD). Will I get any special offer to buy the higher editions?  Back

- VCS customers are offered a special $20 coupon to upgrade their voice changer to VCS GOLD.
- VCS GOLD customers are offered a special $45 coupon to upgrade their voice changer to VCS DIAMOND.

Please go to http://www.audio4fun.co.uk/coupon.htm, fill in your Order ID and registered email to get these offers and enjoy the discounts.

QUESTIONS ABOUT INSTALLATION

3-1. What is the Protection Number? Where can I find it?  Back

Protection Number is a security number unique on each computer. Once you have bought a license of VCS, Protection Number is combined with your registered name and email address to generate a key for you to install the Full Version. Therefore, it is essential that your Protection Number be provided correctly so that the Serial Number can be accepted upon installation.

You can find the Protection Number of your computer by downloading and running the “vcs_protection_number.exe” file, which is downloadable at http://www.audio4fun.co.uk/download/vcs_protection_number.exe 

3-2. Why can’t I install VCS on another computer?  Back

Due to security reasons and our End-User License Agreement, the Serial Number that you receive from us can only be used on 01 computer bearing the corresponding Protection Number. Yet, we are always willing to produce one more license key for customers having 02 computers so that they can fully enjoy the software. Thus, please let us know if you would like to install VCS on your second PC.

If you want to set up VCS on 03 computers or more, please place one more order. Depending on the number of licenses you need, we will offer you a suitable discount.

3-3. Can I use the original license key to reinstall VCS?  Back

Normally, the Protection Number will stay the same no matter how many times you reformat the computer. So you can use the original license key to reinstall VCS.

However, the Protection Number will change when you have a new computer, replace your mainboard, or when the BIOS information is updated. Please do not worry. Whenever you need help, simply let us know so that we can support you.

3-4. Despite copying and pasting exactly all information provided in the instruction email, I can’t complete the installation because of the error “Please re-enter correctly the information…”:  Back

If you provide a wrong Protection Number, the Serial Number will be created incorrectly and can not complete the installation. Regarding your problem, please try again as follows:

- Download the "vcs_protection_number.exe" file from here and open it to find the correct Protection Number of your computer.

- Copy exactly and send us this number so that we can generate a correct key for you to activate the Full Version.

3-5. I can’t activate the installation due to the error “Could not initialize installation. File size expected = 1416160, size returned = 229376."?  Back

Because your download is interrupted due to a network problem, the file size is not enough for installation to be activated. So please try again to download the setup file. During the download, remember to close all other running applications (even instant messengers) to optimize the process and avoid download interruption.

3-6. When I installed Demo version, I was confused by the Free Key form  Back

The Free Key ensures you to take more advantages of the Demo Version. The Form will keep coming up each time you turn on the Demo until you already register for a Free Key. The message box below will appear each time you click the button "Click to subscribe" but only one e-mail is delivered since then.
If you do not receive your e-mail with Free Key, please check your Bulk folder for it. Otherwise, please feel free to contact our support team for help.

3-7. I can’t install VCS because of the error: "You do not have access to make the required system configuration modifications."?  Back

Regarding this problem, simply restart your computer and install the software again. However, it is recommended that you download the latest version of VCS for a better performance.

QUESTIONS ABOUT USAGE AND PROBLEMS

4-1. How do I use VCS in voice chat?  Back

Rest assured that VCS is compatible with most instant messengers, such as Yahoo! Messenger, AOL Messenger, MSN Messenger, Skype, Eyeball Chat, etc.

First, open VCS, choose a nickvoice or adjust the Pitch & Timbre as well as other features till getting the desired result. Activate voice chat, your original voice from microphone will be disguised immediately into a new one of your preference.

4-2. Can I use VCS to change my voice on the phone?  Back

The program is extremely easy to use and can work fine with Internet phone applications, such as Net2Phone, Ring-voiz, SkypeOut, etc. that offer you the ability to call right from your PC to any regular phone, both local and international with much cheaper rates. Simply turn on VCS, pick up a nickvoice. Then make a call, the person at the other end will hear your changed voice at once. Currently, VCS does not have landline telephone and mobile phone versions.

4-3. How about using VCS with gaming chat applications?  Back

You can also use VCS to disguise your voice in popular gaming chat programs, such as Ventrilo, Teamspeak and Roger Wilco.
 
4-4. How do I modify songs and audio clips with VCS?  Back

Play your sound files in an audio player, such as Windows Media Player, RealOne, Winamp, etc. and turn on VCS. The software can change vocals, apply effects as well as record and save the morphed stream into a brand-new file for your own purposes.

4-5. I want to sing karaoke with different voices. Is this possible with VCS?  Back

Very simple, turn VCS on, set the timbre and pitch to the desired levels, turn "Duplex" button on, sing along the running lyrics to microphone. VCS can work with PC Karaoke Players without modifying the Midi music. You can also use VCS with a regular karaoke device if your PC Line-out is connected to it.

4-6. Can I listen to unchanged music while morphing my voice in voice chat?  Back

Yes, you can. VCS can hook many sound streams but process only one at a time. When you play music and chat simultaneously, VCS will intercept voice chat stream so that you can chat with a changed voice and record the voice chat conversation without morphing music playing from audio players. Especially, VCS GOLD and VCS DIAMOND offer an advanced built-in audio player right at hand for you to enjoy your songs any time you like.

4-7. How do I record and save the changed voice?  Back

Open VCS, pick up a nickvoice or manually adjust the Pitch & Timbre and other features to the desired levels. Activate VCS Recorder. Speak to the microphone, play a song, or enter a voice chat, then press the Record button to record and save the morphed voice. When finished, press the Stop button, the recorded file is now available for your later use.

4-8. The voice output is accompanied by echo and feedback. How do I fix it?  Back

Probably you have your speakers placed too close to the microphone. Increase this distance and turn them to another direction. Anyway, using headphones is highly recommended for a better voice output. If the echo still persists, open the Volume Control (the small speaker icon at the right corner of your taskbar), click Advanced under Microphone and uncheck the box "1+20dB Gain" or "Mic Boost".

4-9. I hear lots of background noise when running VCS? How do I avoid it?  Back

Open the Volume Control (the small speaker icon at the right corner of your taskbar) > click Options menu > Properties > check “Recording” and all the recording controls in the list > OK > the Recording Control comes up > select Microphone and drag its volume down till all noise disappears.

VCS DIAMOND users can also use Noise Reduction in the Sound Quality module to reduce extra noise.

4-10. How do I achieve a natural voice with VCS?  Back

Follow these tips to have a better voice output with VCS:

- Set the Advanced Tune close to 0.
- Do not adjust all Equalizer bands too high. You can use the presets or manually combine all bands. Try this way: Drag the sliders down and gradually raise them up till getting the best combination. The five left bands are bass frequencies, and the right are trebles. Add more bass to have a warmer voice and more treble to have a high-pitched voice.
- VCS DIAMOND users can use the Frequency Morpher, Voice Equalizer and Sound Quality to get a better result.
- Do not open many applications while VCS is in use.

4-11. It is annoying that my original voice is heard along with the changed voice.  Back

Open the Volume Control (the small speaker icon at the right corner of your taskbar) and check the MUTE box under Microphone. By this way, your original voice will be muted, and you will hear only one voice output – the altered voice.

4-12. Can I save a voice setting for later use?  Back

Yes, you can. After adjusting all parameters, such as Pitch & Timbre, Advanced Tune, Effects, Frequency Morpher, etc., you find that this setting can produce a favorite voice and would like to save it for later use. Click on the Nickvoices button and choose Save, define a name for this nickvoice file and save it. Later, whenever you wish to apply this setting, click the Nickvoice button and choose Load to open and load these adjustments to VCS panel.

4-13. When I morph songs, the vocals are changed fine, but the music is broken badly.  Back

Simply adjust the Advanced Tune close to 0, and the problem will be fixed at once.

4-14. Recorded files sound nothing like what I have modified.  Back

Remember to turn off VCS when playing back your recorded files. Otherwise, they will be morphed one more time, and the quality will not be the same as set.

4-15. How do I save recorded files in MP3 as well as in other formats?  Back

Only VCS GOLD and VCS DIAMOND offer this feature.

Just open VCS, click the Recorder button > VCS Recorder comes up > Click Settings > Encoders tab > define a suitable stream to process and right click on this stream > select "MPEG-1 Audio" for MP3 format and “Microsoft PCM Converter” for WAV format. If you are not sure what stream will be processed, just right click on all of them, one by one, and choose a desired codec.

4-16. How do I set AutoRecorder for a certain application?  Back

This function is only available in VCS GOLD and VCS DIAMOND.

Click the Recorder button > VCS Recorder comes up > click Settings > Autostart > check "Turn autostart recording" > choose "Autostart for custom applications" > click the Add button and add some applications that you wish to auto-record to the list > Apply > OK.

4-17. I want to exclude some audio streams and applications from the morphing process. Is this possible?  Back

This function is only available in VCS GOLD and VCS DIAMOND.

Click the Settings button on VCS interface > Ignore Filter > check "Enable" > if you want AV VCS to ignore streams, check the Streams box and select a stream in the list; if you want AV VCS to ignore applications, check the Applications box and Add the applications that you want to exclude from the morphing process > Apply > OK.

4-18. How do I set a Nickvoice Rule for an application?  Back

This feature is only available in VCS DIAMOND.

Click Settings on AV VCS interface > press the Nickvoice Rules tab > check "Enable" > click the Add button to create a rule > a dialog comes up > type a Name for the rule > select a Nickvoice and an Application for the current rule > OK > the rule is now added to the list > click Apply and then OK to apply this rule.

4-19. How do I compare and simulate voices with VCS?  Back

- Open the Voice Comparator by clicking Comparator on the main panel.
- Turn the DUPLEX mode OFF by clicking the DUPLEX button on the main panel (if you work under Win2000 or win98, turn off AV VCS as well).
- Select a celebvoice from the list and click the Play button to listen to his/her voice (the spoken phrase will be displayed in the phrase indicator).
- Click the Record button and repeat to the microphone the exact phrase with the similar tempo, intonation and pauses between the words.
- When the recording is finished, your voice will be automatically compared to the selected voice. Click the Auto button to start morphing.
- After your voice is morphed, click the OK button and all morphed voice parameters will be transferred to VCS main panel.
- Now you may turn the DUPLEX mode on and use the new settings of your morphed voice.

Note: Try to imitate the voice of the selected person (tempo, intonation, pitch, pauses between the words, etc.) as much as possible. The words linked with underline symbols do not have pauses between each other. When you record your voice, do not make pauses between these words either.

4-20. What does the DUPLEX button stand for?  Back

The Duplex button has 2 modes: ON and OFF. When the Duplex is ON, you can hear your changed voice output. When Duplex button is OFF, your changed voice is muted. However, when voice chatting or making Internet phone, rest assured that the person at the other end will always hear your disguised voice whether the Duplex button is turned on or off.

Note: The Duplex button is in OFF status as default when you use VCS with an audio player, such as Windows Media Player, Winamp, RealOne, etc.

4-21. The interface doesn't show up on my desktop. Instead, VCS is stuck in the taskbar. How do I fix this?  Back

Regarding this problem, please do as follows:

- Press Alt + Space Bar + M (the key M stands for "Move").
- Use the arrow keys (←,↑,→,↓) to move VCS into the desktop. You will see the frame lines of VCS interface.
- Left mouse and the program will be back on your desktop.

Note: Do not open many applications when VCS is in use.

4-22. As soon as I turn on VCS, my Yahoo! Messenger stops working.  Back

You must be using an old version of VCS. Go to the download page and upgrade your voice changer to the latest version. Also, you may contact our Support Team for further assistance.

4-23. Where can I download plug-in packages for my VCS?  Back

Go to our Smart Update page at http://www.audio4fun.co.uk/smartupdates.htm to download plug-ins for your VCS and have more fun. At present, 70 nickvoices and 250 effects are available. Also, many skins are waiting for you to download and create a new look for your VCS.

4-24. Why can’t I select any “nickvoice” in the Demo Version? How can I evaluate the software??  Back

The Demo demonstrates how your voice gets changed by automatically rotating the preset nickvoices every 60 seconds. After 14 days, if you haven't registered for a Free Key, your Demo will not alter voices anymore, and the Pitch & Timbre will freeze at 100%.

While running the Demo, just speak to the microphone or play music and see how the voice is changed. For a better voice output, adjust the Advanced Tune close to 0 and do not set all equalizer bands too high.