AVnex refund policy

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Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase. Below is our refund policy:

Full refund will be processed in the following cases:

- If you accidentally bought the software more than once.

- When your credit card was used to place the order without your permission.

- When your problems in using our products remain unsolved after you have followed exactly our instructions.

- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE: In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

FOR WHAT PURPOSE AND WHEN DOES AUDIO4FUN.CO.UK COLLECT PERSONAL INFORMATION?

- When the refund request reaches us beyond 30 days after the date of purchase.

- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.

- When you demand a refund immediately after buying the software.

- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.

- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

- If your configuration does not meet our recommended system requirement that stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

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